Terms of service

This website is operated by Casa Nova Furniture. Throughout the site, the terms “we,” “us,” and “our” refer to Casa Nova Furniture. Casa Nova Furniture offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

I. Payment Terms

Full Payment:
Full payment is required upon delivery for all items. Payments are acknowledged only when made via bank transfer to our official bank account. Cash payments are strictly not accepted.

Custom Orders:
For custom orders, a 50% downpayment is required at the time of order placement, with the remaining 50% due upon delivery of the item.

Late Payment:
Any delay in payment will incur a prorated interest rate of 1% for every 30 days of delay. Casa Nova Enterprises Inc. (CNEI) reserves the right, though is not obligated, to rescind the sale in accordance with the provisions of the Civil Code of the Philippines. If the Client fails to pay the full amount due, the downpayment will be forfeited to indemnify CNEI for any damages, losses, and expenses incurred, and the Contract shall be deemed canceled. CNEI will then have full discretion to dispose of the products.

Final Sales:
All sales are final. Once an order has been processed, no cancellations are allowed.

Check Payments:
We accept manager and personal checks drawn from a banking institution in the Philippines. A one (1) banking day clearing period is required for local checks. Direct cash payment is not permitted.

II. Delivery Terms

Delivery Charges:

• Metro Manila: Delivery of stock and custom orders is free within Metro Manila for orders over Php 50,000.

• Outside Metro Manila: For out-of-town deliveries, an additional delivery fee will apply. This fee, along with any charges for crating, shipping, and insurance, must be paid by the Client prior to delivery.

Payment and Clearance Requirement:
All items will be delivered only after full payment has been received and any check payments have cleared. CNEI reserves the right to suspend delivery or retract delivered products if the payment and other conditions are not met.

Delivery Scheduling:
Delivery schedules are subject to CNEI’s availability and the Client’s requirements. Both parties shall mutually agree on a delivery date, which is contingent on the fulfillment of all payment and contractual conditions.

Custom Order Lead Time:
For custom orders, the usual lead time for delivery is 60 days (approximately two months) from the date of payment. This period may be affected by factors such as Bureau of Customs clearance or other unforeseen delays.

Force Majeure:
The initial delivery schedule may be impacted by events beyond the control of CNEI—such as force majeure, pandemics, calamities, lockdowns, strikes, or supply chain disruptions. In such cases, both parties will agree on a new delivery date. If the new delivery date does not accommodate the Client’s construction or scheduling requirements, CNEI may, at its sole discretion, cancel the order and issue a refund, thereby discharging CNEI from any further liability.

Acknowledgment of Delivery:
Delivery is confirmed by the Client’s acknowledgment upon receipt. A signature is preferred; however, if a signature is not obtained, a message from our platform and confirmation through any form of communication (such as email or text) will suffice as acknowledgment.

III. Return and Refund Policy

Return Eligibility:
The Client may return an item within 7 days from the date of delivery, provided the item is in its original condition, shows no signs of wear or tear, and is returned in its original packaging.

At Casa Nova Furniture, your satisfaction is our top priority. While our products are sold “as is,” we are here to help. If you experience any issues with your purchase, please contact our Customer Support team immediately. We are dedicated to providing exceptional after-sales assistance and will work closely with you to resolve any concerns.

Return Shipping Expenses:
The Client is responsible for all delivery expenses incurred in returning the item to the Casa Nova Enterprises Inc. warehouse in Bulacan, as well as any additional costs for the return shipment.

Refund Processing:
Once the returned item is received, it will be inspected by our Quality Control and Accounting Departments. A refund will be processed only after the item has been approved and cleared by both departments.

Non-Eligible Returns:
If the returned item does not meet the eligibility criteria, the return may be rejected, and the item will be sent back to the Client without a refund.

IV. Storage Fee

Storage Fee for Delays:
If there is any delay in taking delivery of the item by the Client, a storage fee will be imposed at a rate of 1% of the total contract price per week of delay. For calculation purposes, any delay of 1 day or any fraction thereof will be considered as one full week.

V. Additional Provisions

Force Majeure:
Both parties acknowledge that events beyond CNEI’s control may affect the delivery schedule. In such cases, a new delivery date will be mutually agreed upon.

Acceptance of Terms:
By placing an order, the Client agrees to these Terms and Conditions in full. If you have any questions or require further clarification, please contact our Customer Support team.